Our clients
Roll-over the logos to see what we did
![LogoSony](LogoSonyLg.png)
6 month project researching and writing the RFP for a new web technology platform and then planning the business change to maximise its value
![LogoDLG](LogoDLGLg.png)
Two separate projects: a review of the technology options available for managing web content and then an assessment and refinement of their digital skills framework
![LogoRoccoForte](LogoRoccoForteLg.png)
Review and evaluation of a range of options under consideration for replacing their current web infrastructure
![LogoAvis](LogoOrangeLg.png)
A six-month audit of online customer experience across 9 European web sites, benchmarked against examples of best practice - including a suggested change-programme for each web site
![Logo Argos](LogoArgosLg.png)
Helping Argos recruit an onsite search supplier. This included requirements definition, production of an RFP, short-listing and participation in the final selection process.
![Logo Albert Heijn](LogoAlbertHeijnLg.png)
Scoped, researched and ran a half-day workshop for the Albert Heijn e-commerce team to help them clarify their online strategy for the next 5 years.
![Logo Avis](LogoAvisLg.png)
Full SEO strategy review for Avis EMEA, followed by production of RFP for a new SEO agency, scorecard for agency selection, and participation in the final selection process.
![Logo BOC](LogoBOCLg.png)
Classification and benchmarking of on-site search functionality for BOC group website - then defined targets for future search performance & worked with technical team on implementation
![Logo Crabtree & Evelyn](LogoCrabtreeLg.png)
Web analytics, a customer journey audit and SEO readiness assessment followed by RFP and selection process for a new platform provider for their UK site
![Logo Crabtree & Evelyn](LogoDellLg.png)
Consultancy, over 12 months for Dell’s Public Sector team, including customer interviews, an online brand awareness survey and full website copywriting & prototyping.
![Logo Crabtree & Evelyn](LogoGoogleLg.png)
Worked with Google EMEA for over a year helping them develop Google Conversion Professionals accreditation & audit their 20 largest clients to find site improvements for split-testing.
![Logo Crabtree & Evelyn](LogoJoyLg.png)
Conducted full customer journey and checkout audits and analysis for Joy’s online clothing store - produced a list of prioritised changes for them to implement.
![Logo Crabtree & Evelyn](LogoKLMLg.png)
Over a 2-year period, we conducted customer experience analysis to help them redesign their online ticketing interface & worked with them in defining a long-term (10-year) online strategy.
![Logo Crabtree & Evelyn](LogoLakelandLg.png)
In-depth customer interviews and subsequent video analysis, capturing the voice of the customer to make onsite navigation on the Lakeland site more intuitive for users.
![Logo Crabtree & Evelyn](LogoMoreThanLg.png)
Developed and delivered a presentation to More Than’s Ecommerce Team on the benefits, approach and methods of customer experience analysis.
![Logo Crabtree & Evelyn](LogoNTLLg.png)
Undertook usability research and competitor analysis for NTL’s wholesale website.
![Logo Crabtree & Evelyn](LogoPhotoboxLg.png)
Conducted full customer journey and checkout audits and analysis for the PhotoBox site - produced a list of prioritised changes for them to implement.
![Logo Crabtree & Evelyn](LogoSantanderLg.png)
Participated in global best-practice research for online account application and then defined, designed and prototyped a best-of-breed form for Santander UK.
![Logo Crabtree & Evelyn](LogoShopDirectLg.png)
We devised, designed and prototyped an innovative combined category and product page for Littlewoods. We also devised, designed and managed onsite split-tests for Littlewoods Group.
![Logo Crabtree & Evelyn](LogoSkyLg.png)
For 3 years, we managed the PPC accounts for Easynet Connect and provided all the copywriting and usability/online marketing consultancy for the full redevelopment of their site.
![Logo Crabtree & Evelyn](LogoTescoLg.png)
We proposed content and created an ‘insight and inspiration’ session on sales conversion for Tesco Direct’s marketing & merchandising teams, delivered at their in-house corporate away day.